Frequently Asked Questions
Custom orders are very limited. At certain times there will be slots available to submit your request. I will announce this by placing the custom order item in my shop so you will need to keep a check.
How much do custom sneakers cost?
Shipping: UK – free | Worldwide – £10 per pair.
Price includes sneakers
All shoes include a certificate of authenticity.
*base shoes costing more than £100 will increase the total by that amount.
*if you require a mock image of your design before committing to your purchase, a £50 deposit is required.
Please read the 4 quick steps below on how placing a custom sneakers order works.
How do I order custom shoes?
1. Email me your idea, how you would like your sneakers to look, via the contact page. Include the name of your preferred base sneakers and your UK shoe size.
2. I’ll review your request and respond letting you know if your idea has been approved. Once approved full payment is required, payable in the shop.
3. Once your payment has been received I’ll draw and email you a design.
4. Check over your drawn design and notify me if you would like anything changed. Once you’re 100% happy with your design painting will begin.
Thats it! 4 simple steps for 1 of 1 HEKStyle hand painted quality!
Do I send you the sneakers or will you supply them for me?
You suggest your preferred base shoe and i’ll supply them for you. If for any reason the sneakers you requested are unavailable I will suggest alternative styles for you to choose.
Can you customise any sneakers?
Yes, as long as they’re leather.
Does the paint job last?
After precise attention to the preparation of the leather, I paint sneakers using the highest quality materials, therefore they will withstand the movement of everyday use without having negative effects on their quality. The paint is waterproof and will not wash off in the rain or fade in sunlight.
However, everyday use does not include activities such as sports. I recommend that although the paint is durable, custom sneakers are a work of art and should be treated as such.
What is the turn around time for custom sneaker orders?
Typically customs take up to 2-4 weeks to complete however, the time taken depends on my current workload and intricacy of your design. You will be notified at the time of your order if they’re expected to take longer. You can keep up to date with progress by contacting me at anytime.
Can I order anything to be painted on my sneakers?
Yes you can but all enquiries are subject to a review. Once your request has been received I will read through your idea and notify you wether it has been accepted. I do not fulfil custom orders for designs currently or previously in my online store. All custom orders are 1 of 1 designs and previous custom designs will not be duplicated.
What if my new HEKStyle sneakers get damaged?
If this occurs please email me a photo of the damage explaining what happened. If the design isn’t too severely damaged I will supply an address where you can send your shoes and any chip in the paint will be touched in to new for free, all you pay for is postage both ways. In cases where the design is severely damaged there will be a charge for the service.
Shipping. Where can you deliver to and how much does it cost?
If you have an address I can ship to you.
UK postage is free, International postage £10 per pair.
All shoes are posted using Royal Mail recorded Delivery.
How long does it take you to reply to a custom request?
I answer all requests in the order they are received. I try to answer as quickly as possible but please do be patient in waiting for your reply.
If you have any other questions feel free to contact me.
Thanks for your interest in my art!